Mandarin-English Support Specialist (No Experience)

Straive; Parañaque; On-site; PHP 240,000 - 300,000; Full time

Job summary

Straive is seeking a Mandarin-Speaking Customer Service Representative in the Philippines to serve bilingual customers across phone, email, and live chat. The role focuses on inquiries, product information, and issue resolution with training provided.

No prior customer service experience is required; fluent Mandarin and English are essential for listening, reading, writing, and speaking tasks. Prior related hospitality experience is a plus.

Qualifications

• Fluent Mandarin and English with a professional tone.
• Strong listening to understand customer requests across languages.
• Reading proficiency in English and Chinese (Simplified/Traditional).
• Writing proficiency in English and Chinese typing (Pinyin/Zhuyin).

Responsibilities

• Listen actively during calls in Mandarin and English to understand requests.
• Respond to inquiries via email, ticketing systems, or live chat.
• Communicate clearly in both languages to assist with orders and updates.
• Document interactions in English or Chinese in the internal system.
• Collaborate with teammates to resolve customer concerns efficiently.

Skills

Mandarin proficiency

English proficiency

Active listening

Customer service communication

Job description

Straive is seeking a Mandarin-Speaking Customer Service Representative in the Philippines to serve bilingual customers across phone, email, and live chat. The role focuses on inquiries, product information, and issue resolution with training provided.

No prior customer service experience is required; fluent Mandarin and English are essential for listening, reading, writing, and speaking tasks. Prior related hospitality experience is a plus.