Mandarin-Speaking Customer Support Specialist

Siegen HR Solutions; Manila; On-site; PHP 500,000 - 700,000; Full time

Job summary

A staffing solutions company is looking for a Chinese-speaking Customer Service Representative. The candidate will handle customer inquiries in Mandarin and English, ensuring superior service quality. Responsibilities include addressing customer concerns, researching answers using different resources, and managing calls professionally. A Bachelor's degree and bilingual proficiency in Mandarin and English are required. Applicants must also possess web navigation skills and a willingness to start immediately.

Qualifications

• Fluent in both English and Mandarin for effective communication.
• Bachelor's Degree is required for the position.
• Basic web navigation skills are necessary.

Responsibilities

• Attend to Mandarin-speaking customer inquiries and concerns.
• Research answers to customer questions using various resources.
• Manage customer calls with professionalism and efficiency.

Skills

English communication skills

Mandarin communication skills

Customer service skills

Web navigation skills

Education

Bachelor's Degree

Job description

A staffing solutions company is looking for a Chinese-speaking Customer Service Representative. The candidate will handle customer inquiries in Mandarin and English, ensuring superior service quality. Responsibilities include addressing customer concerns, researching answers using different resources, and managing calls professionally. A Bachelor's degree and bilingual proficiency in Mandarin and English are required. Applicants must also possess web navigation skills and a willingness to start immediately.