Mandarin Language Specialist – Customer Support

Gratitude Philippines; Manila; Sur place; PHP 391 000 - 614 000; Plein temps

Avantages offerts par ce poste

Health and life insurance

Paid training

Free parking

Company events

Career growth opportunities

Résumé du poste

Gratitude Philippines is hiring Mandarin-speaking Customer Support Specialists to provide professional service across phone, chat, email, and other channels in Manila. Fluency in Mandarin and English is required, with or without prior BPO experience.

The role emphasizes clear communication, documentation, and meeting targets, with onsite work and potential career growth. Candidates must be legally eligible to work in the Philippines and be available ASAP; shifting/night schedules are possible.

Qualifications

• Fluent Mandarin with strong verbal skills.
• Ability to communicate naturally and confidently in Mandarin in a professional environment.
• Working knowledge of English for training and internal systems.

Responsabilités

• Handle inbound and outbound customer interactions in Mandarin and English.
• Assist with account, billing, service, product, and general customer enquiries.
• Resolve customer concerns efficiently and professionally.
• Communicate clearly across different cultures and customer backgrounds.
• Accurately document customer interactions and case details.
• Meet quality, productivity, attendance, and customer satisfaction targets.

Connaissances

Mandarin fluency

Verbal communication

English proficiency

Description du poste

We are hiring Mandarin-speaking Customer Support Specialists to provide professional customer service across phone, chat, email, and other support channels. This opportunity is open to candidates with or without BPO experience who can communicate fluently in Mandarin and English and deliver excellent customer support.

Key Responsibilities

• Handle inbound and outbound customer interactions in Mandarin and English.
• Assist with account, billing, service, product, and general customer enquiries.
• Resolve customer concerns efficiently and professionally.
• Communicate clearly across different cultures and customer backgrounds.
• Accurately document customer interactions and case details.
• Meet quality, productivity, attendance, and customer satisfaction targets.

Required Qualifications

• Fluent Mandarin speaker with strong verbal communication skills.
• Ability to communicate naturally and confidently in Mandarin in a professional environment.
• Working knowledge of English for training and internal systems.
• BPO experience is not required.
• Previous collections or Order-to-Cash (O2C) experience is an advantage.
• Must be legally eligible to work in the Philippines with a valid work visa. Temporary Resident Visa holders may also be considered.
• ASAP availability is preferred.
• Willingness to work shifting/night schedules and onsite.

Benefits

• Health and life insurance
• Paid training
• Free parking
• Company events
• Career growth opportunities