Mandarin-Speaking Customer Experience Analyst

Siegen HR Solutions; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

A recruitment agency is looking for a Mandarin-speaking Customer Service Analyst. The role involves providing support through phone, chat, and email in Mandarin and English. Applicants should have strong Mandarin proficiency, a relevant degree or equivalent college experience, and be willing to work in a shifting schedule. This position is based in Metro Manila, offering an opportunity to engage with Mandarin-speaking clients effectively.

Qualifications

• Proficient in Mandarin at H3 level or higher.
• Degree holder or completed 2 years of college with relevant work experience.
• Available to work in shifting schedules.

Responsibilities

• Provide customer support through phone, chat, and email in both English and Mandarin.
• Identify and resolve customer issues while following established procedures.
• Coordinate with Mandarin counterparts for effective communication.

Skills

Mandarin Proficiency

Customer Support Skills

Problem Solving

Education

Bachelor's Degree

At least 2 years in college with BPO experience

Job description

A recruitment agency is looking for a Mandarin-speaking Customer Service Analyst. The role involves providing support through phone, chat, and email in Mandarin and English. Applicants should have strong Mandarin proficiency, a relevant degree or equivalent college experience, and be willing to work in a shifting schedule. This position is based in Metro Manila, offering an opportunity to engage with Mandarin-speaking clients effectively.