Bilingual German-English Customer Support Specialist

Straive; Parañaque; On-site; PHP 335,000 - 603,000; Full time

Job summary

Straive is seeking a dedicated bilingual Customer Support Specialist fluent in German and English to deliver exceptional service to our global community. As the primary point of contact for customers, you will handle inquiries, resolve issues, and ensure positive interactions.

You will assist via omnichannel channels, troubleshoot technical issues, document interactions, and contribute to high CSAT scores with a warm, professional demeanor.

Qualifications

• Native or professional fluency in German and English.
• Strong analytical mindset and ability to simplify complex information for users.
• Customer-centric attitude with high emotional intelligence.
• Experience with CRM tools or ticketing systems is a plus.
• Prior customer service or technical support experience is beneficial but not required.

Responsibilities

• Provide omnichannel support via phone, email, and live chat in German and English.
• Identify, diagnose, and resolve technical issues with clear guidance.
• Analyze customer needs to offer accurate, lasting solutions.
• Document all customer interactions and feedback to help refine products/services.
• Maintain high CSAT by delivering a warm, professional user experience.

Skills

German

English

Problem solving

Customer-centric

Tech-savvy

Tools

CRM tools

Ticketing systems

Job description

Straive is seeking a dedicated bilingual Customer Support Specialist fluent in German and English to deliver exceptional service to our global community. As the primary point of contact for customers, you will handle inquiries, resolve issues, and ensure positive interactions.

You will assist via omnichannel channels, troubleshoot technical issues, document interactions, and contribute to high CSAT scores with a warm, professional demeanor.