Mandarin-English Voice Support Specialist

WNS Global Services; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Structured career path

Free HMO coverage from day 1 (self and

Job summary

WNS Global Services in Metro Manila, Philippines, is seeking a bilingual English-Mandarin voice support specialist to address inquiries, resolve issues, and maintain detailed CRM records. You will collaborate with internal teams to resolve complex customer concerns and stay updated on product changes to deliver accurate information.

The role requires 2+ years of voice experience in bilingual support, excellent written and verbal communication, and the ability to multitask in a fast-paced

Qualifications

• Grade 12/high school completion required.
• 2+ years voice experience in bilingual support.
• Excellent written and verbal communication.
• Empathy and problem-solving in customer interactions.

Responsibilities

• Engage with bilingual (English and Mandarin) customers through voice channels to address inquiries, concerns, and requests.
• Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary.
• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.

Skills

Bilingual English-Mandarin

Verbal communication

Education

Grade 12/Matric/High School

Tools

CRM Software

MS Office

Job description

WNS Global Services in Metro Manila, Philippines, is seeking a bilingual English-Mandarin voice support specialist to address inquiries, resolve issues, and maintain detailed CRM records. You will collaborate with internal teams to resolve complex customer concerns and stay updated on product changes to deliver accurate information.

The role requires 2+ years of voice experience in bilingual support, excellent written and verbal communication, and the ability to multitask in a fast-paced