Mandarin-English Tech Support Specialist (Onsite)

Capgemini Philippines Corp.; Taguig; On-site; PHP 312,000 - 469,000; Full time

Job summary

A leading consulting firm is seeking candidates for a customer service role in Taguig, Philippines. The position requires proficiency in Mandarin and strong interpersonal skills, with responsibilities including troubleshooting hardware and software issues, assisting users, and coordinating with technical teams. Candidates must be willing to work onsite in rotating shifts, including graves. Ideal applicants have 1-2 years of experience in customer service support and must be able to work independently.

Qualifications

• 1 - 2 years’ work experience in customer service support.
• Ability to work independently and follow instructions.
• Open to rotating schedules including graveyard shift.

Responsibilities

• Troubleshoot hardware, software, and network operating problems.
• Assist users with their questions and problems.
• Coordinate referrals to appropriate personnel.

Skills

Proficiency in Mandarin Language

Strong interpersonal skills

Analytical skills

Customer service skills

Strong English skills

Job description

A leading consulting firm is seeking candidates for a customer service role in Taguig, Philippines. The position requires proficiency in Mandarin and strong interpersonal skills, with responsibilities including troubleshooting hardware and software issues, assisting users, and coordinating with technical teams. Candidates must be willing to work onsite in rotating shifts, including graves. Ideal applicants have 1-2 years of experience in customer service support and must be able to work independently.