Mandarin Customer Support Specialist | Bilingual

Gratitude Philippines; Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Health and life insurance

Paid training

Free parking

Company events

Career growth opportunities

Job summary

Gratitude Philippines is hiring Mandarin-speaking Customer Support Specialists to provide professional service across phone, chat, email, and other channels in Manila. Fluency in Mandarin and English is required, with or without prior BPO experience.

The role emphasizes clear communication, documentation, and meeting targets, with onsite work and potential career growth. Candidates must be legally eligible to work in the Philippines and be available ASAP; shifting/night schedules are possible.

Qualifications

• Fluent Mandarin with strong verbal skills.
• Ability to communicate naturally and confidently in Mandarin in a professional environment.
• Working knowledge of English for training and internal systems.

Responsibilities

• Handle inbound and outbound customer interactions in Mandarin and English.
• Assist with account, billing, service, product, and general customer enquiries.
• Resolve customer concerns efficiently and professionally.
• Communicate clearly across different cultures and customer backgrounds.
• Accurately document customer interactions and case details.
• Meet quality, productivity, attendance, and customer satisfaction targets.

Skills

Mandarin fluency

Verbal communication

English proficiency

Job description

Gratitude Philippines is hiring Mandarin-speaking Customer Support Specialists to provide professional service across phone, chat, email, and other channels in Manila. Fluency in Mandarin and English is required, with or without prior BPO experience.

The role emphasizes clear communication, documentation, and meeting targets, with onsite work and potential career growth. Candidates must be legally eligible to work in the Philippines and be available ASAP; shifting/night schedules are possible.