Mandarin CSR

Straive; Parañaque; On-site; PHP 240,000 - 300,000; Full time

Job summary

Straive is seeking a Mandarin-Speaking Customer Service Representative in the Philippines to serve bilingual customers across phone, email, and live chat. The role focuses on inquiries, product information, and issue resolution with training provided.

No prior customer service experience is required; fluent Mandarin and English are essential for listening, reading, writing, and speaking tasks. Prior related hospitality experience is a plus.

Qualifications

• Fluent Mandarin and English with a professional tone.
• Strong listening to understand customer requests across languages.
• Reading proficiency in English and Chinese (Simplified/Traditional).
• Writing proficiency in English and Chinese typing (Pinyin/Zhuyin).

Responsibilities

• Listen actively during calls in Mandarin and English to understand requests.
• Respond to inquiries via email, ticketing systems, or live chat.
• Communicate clearly in both languages to assist with orders and updates.
• Document interactions in English or Chinese in the internal system.
• Collaborate with teammates to resolve customer concerns efficiently.

Skills

Mandarin proficiency

English proficiency

Active listening

Customer service communication

Job description

We are looking for a clear, empathetic, and communicative Mandarin-Speaking Customer Service Representative to join our support team. In this role, you will act as the primary point of contact for our Mandarin and English-speaking customers, assisting them with inquiries, product information, and issue resolution across phone, email, and live chat.

No prior customer service experience is required—if you possess fluent Mandarin and English language skills across listening, reading, writing, and speaking, we will provide all the job‑specific training you need to succeed! Prior experience in customer service, call centers, or hospitality is a welcome plus.

Key Responsibilities

• Active listening during customer calls in both Mandarin and English to comprehend customer requests quickly and accurately.
• Read, interpret, and respond to incoming customer inquiries received via email, ticketing systems, or live chat.
• Speak clearly, professionally, and warmly in both languages to assist customers with orders, account updates, and general inquiries.
• Document customer interactions accurately in English or Chinese in our internal system.
• Collaborate with team members to resolve customer concerns efficiently.

Qualifications & Language Requirements

• Verbal / Speaking: Fluent and clear spoken communication in both Mandarin and English with a professional tone.
• Listening / Hearing: Strong auditory comprehension to understand native dialects, varying accents, and complex customer requests over the phone or headset.
• Reading: Strong reading comprehension in both English and Chinese (Simplified and/or Traditional) to read customer messages, knowledge base articles, and policy documents.
• Writing: Proficiency in written English and Chinese typing (Pinyin/Zhuyin) to send clear, grammatically correct emails and chat responses.