Mandarin Customer Service Analyst – On-site, Shifts

J-K Netwok Services; Quezon City; Vor Ort; PHP 1.016.000 - 1.216.000; Vollzeit

Benefits dieser Stelle

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and &al

Sick Leave & Vacation Leave (Convert.)

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Zusammenfassung

J-K Netwok Services in Quezon City is seeking a Mandarin-speaking Customer Service Assistant Analyst to support customers with transportation, logistics, and delivery inquiries. The role requires strong Mandarin and English skills, and is on-site with shifting schedules.

Benefits include night differential, life insurance, medical care, and performance incentives. Open to high school graduates or higher, with or without prior experience, including those with BPO exposure.

Qualifikationen

• Proficient in Mandarin and conversational English.
• Excellent interpersonal and customer handling skills.
• Open to various education levels, including High School, undergrad, and Bachelor’s degrees.

Aufgaben

• Handle customer inquiries via phone regarding transportation, logistics, and delivery.
• Provide package tracking updates and shipping status information.
• Process refunds, returns, and order-related requests per company policy.
• Assist with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal teams to resolve customer issues promptly and maintain accurate records.

Kenntnisse

Mandarin fluency

Conversational English

Customer handling

Interpersonal skills

Ausbildung

High School or higher

Undergraduate or Bachelor's

Jobbeschreibung

J-K Netwok Services in Quezon City is seeking a Mandarin-speaking Customer Service Assistant Analyst to support customers with transportation, logistics, and delivery inquiries. The role requires strong Mandarin and English skills, and is on-site with shifting schedules.

Benefits include night differential, life insurance, medical care, and performance incentives. Open to high school graduates or higher, with or without prior experience, including those with BPO exposure.