Mandarin Logistics Customer Care Specialist - On-site QC

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and and

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Service Representative to handle transportation, logistics, and delivery inquiries with a focus on accuracy and courtesy. The role requires switching shifts and on-site work.

The ideal candidate is fluent in Mandarin and conversational in English, with no mandatory experience and a willingness to learn. Prior BPO or customer service experience is a plus, as are strong communication skills and team collaboration.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus.
• Excellent interpersonal, communication, and customer handling skills.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin proficiency

English proficiency

Education

High School diploma or equivalent

Undergraduate

Bachelor’s degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Service Representative to handle transportation, logistics, and delivery inquiries with a focus on accuracy and courtesy. The role requires switching shifts and on-site work.

The ideal candidate is fluent in Mandarin and conversational in English, with no mandatory experience and a willingness to learn. Prior BPO or customer service experience is a plus, as are strong communication skills and team collaboration.