Mandarin Customer Care Associate - On-site, Shifting Schedule

J-K Netwok Services; Quezon City; Presencial; PHP 1.016.000 - 1.216.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and and

Sick Leave & Vacation Leave (Converti

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Descripción de la vacante

J-K Netwok Services in Quezon City is seeking a Mandarin Customer Care Associate to join its global outsourcing team on-site. The role focuses on delivering exceptional support for transportation, logistics, and delivery inquiries, with a shifting schedule. Requirements include Mandarin proficiency and conversational English.

Open to High School graduates, undergraduates, or Bachelor's degree holders. Prior experience is not required, though customer service experience is a plus.

Formación

• Fluency in Mandarin is required; conversational English is preferred.
• Open to High School graduates, undergraduates, and Bachelor's degree holders.
• No prior experience required.
• Customer service experience is a plus.

Responsabilidades

• Handle customer inquiries via phone regarding transportation, logistics, and delivery.
• Assist with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related requests per policy.
• Support order placement, changes, cancellations, and delivery updates.
• Coordinate with internal teams to resolve issues and provide timely solutions.
• Maintain accurate records of interactions and resolutions.

Conocimientos

Mandarin proficiency

English proficiency

Interpersonal skills

Customer handling

Educación

High school diploma or equivalent

Bachelor's degree

Undergraduate student

Descripción del empleo

J-K Netwok Services in Quezon City is seeking a Mandarin Customer Care Associate to join its global outsourcing team on-site. The role focuses on delivering exceptional support for transportation, logistics, and delivery inquiries, with a shifting schedule. Requirements include Mandarin proficiency and conversational English.

Open to High School graduates, undergraduates, or Bachelor's degree holders. Prior experience is not required, though customer service experience is a plus.