Mandarin Logistics Customer Support Specialist – On-site

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and 11

Sick Leave & Vacation Leave (Convert.）

Government-Mandated Benefits

13th month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Assistant Associate. The role requires Mandarin proficiency, strong customer service skills, and is on-site with a shifting schedule.

Open to High School graduates, Undergraduates, and Bachelor’s degree holders, with or without related experience. BPO experience is a plus, with opportunities to handle refunds, tracking, order updates, and proactive customer care.

Qualifications

• Proficient in Mandarin and conversational English.

Responsibilities

• Communicate with customers via phone to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process requests for refunds, returns, and order-related concerns per company policies.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently.
• Maintain accurate records of customer interactions, transactions, and case resolutions.

Skills

Mandarin fluency

English communication

Education

Open to HS/Undergrad/Bachelor

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Assistant Associate. The role requires Mandarin proficiency, strong customer service skills, and is on-site with a shifting schedule.

Open to High School graduates, Undergraduates, and Bachelor’s degree holders, with or without related experience. BPO experience is a plus, with opportunities to handle refunds, tracking, order updates, and proactive customer care.