Mandarin CX Analyst — On-site Customer Care

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group life insurance

Free onsite medical care

Monthly performance incentives

Sick leave & vacation leave

13th month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Customer Service Analyst to handle transportation, logistics, and delivery inquiries. The role is on-site with shift scheduling and a salary of PHP 100,000 per month.

Open to high school graduates, undergraduates, and bachelor's graduates. Prior customer service or BPO experience is a plus; strong interpersonal and communication skills are essential.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to high school graduates, undergraduates, or bachelor's graduates.

Responsibilities

• Communicate with customers via phone calls about transportation, logistics and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status and shipping concerns.
• Process refunds, returns, and order-related requests per company policies.
• Support order placement, changes, cancellations, and delivery updates to ensure smooth experiences.
• Coordinate with internal departments and logistics teams to resolve customer concerns.
• Maintain accurate records of interactions, transactions, and case resolutions.

Skills

Mandarin language

Customer handling

Education

High school diploma

Undergraduate

Bachelor's degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Customer Service Analyst to handle transportation, logistics, and delivery inquiries. The role is on-site with shift scheduling and a salary of PHP 100,000 per month.

Open to high school graduates, undergraduates, and bachelor's graduates. Prior customer service or BPO experience is a plus; strong interpersonal and communication skills are essential.