Mandarin Customer Support Specialist - On-site

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and 0?0

Sick Leave & Vacation Leave

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Job summary

J-K Netwok Services is seeking a Mandarin-speaking Customer Service Representative to handle transportation, logistics, and delivery inquiries from customers in Quezon City. The role is on-site with a shifting schedule and offers benefits and growth opportunities within a global outsourcing context.

Ideal candidates are proficient in Mandarin with conversational English, open to various education levels, and able to provide excellent customer care.

Qualifications

• Proficient in Mandarin and conversational-proficient in English.
• Open to high school graduates, undergraduates, and Bachelor's graduates in any courses.
• Having customer service experience is an advantage.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin

Customer service

English proficiency

Education

High school diploma

Undergraduate

Bachelor's degree

Job description

J-K Netwok Services is seeking a Mandarin-speaking Customer Service Representative to handle transportation, logistics, and delivery inquiries from customers in Quezon City. The role is on-site with a shifting schedule and offers benefits and growth opportunities within a global outsourcing context.

Ideal candidates are proficient in Mandarin with conversational English, open to various education levels, and able to provide excellent customer care.