Mandarin Customer Experience Specialist - On-site
J-K Netwok Services
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Benefits offered by this job
Job summary
J-K Netwok Services in Quezon City is seeking a Mandarin Customer Service Executive to support customers with transportation, logistics, and delivery inquiries. High School graduates, undergraduates, and Bachelor’s graduates are welcome, with no related experience required.
You will join a global BPO environment with on-site work setup and a competitive benefits package, including night differential and incentives.
Qualifications
- Mandarin language proficiency required; English conversational ability is essential.
- Open to High School graduates, undergraduates, and bachelor’s degree holders.
- No prior experience required; customer service experience is a plus.
Responsibilities
- Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
- Assist customers with package tracking, shipment updates, and delivery status questions.
- Process refunds, returns, and order-related requests per company policy.
- Support customers with order placement, modifications, cancellations, and delivery updates.
- Coordinate with internal departments and logistics teams to resolve issues quickly.
- Maintain accurate records of interactions and resolutions while delivering excellent service.
Skills
Education
Job description
J-K Netwok Services in Quezon City is seeking a Mandarin Customer Service Executive to support customers with transportation, logistics, and delivery inquiries. High School graduates, undergraduates, and Bachelor’s graduates are welcome, with no related experience required.
You will join a global BPO environment with on-site work setup and a competitive benefits package, including night differential and incentives.
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