Mandarin Logistics Support Analyst (On-site)

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group life insurance

Free onsite medical care

Monthly incentives

Sick & vacation leave

13th month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City seeks a Mandarin Logistics Customer Assistant Analyst to handle transport, logistics, and delivery inquiries. You will guide customers on package tracking, shipment updates, and refunds, ensuring a smooth order flow.

The role requires Mandarin proficiency with conversational English and a willingness to learn in a dynamic, on-site setting. Open to High School graduates, Undergraduates, and Bachelor’s graduates.

Qualifications

• Proficient in Mandarin and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus.
• Excellent interpersonal, communication, and customer handling skills.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin fluency

English communication

Education

High school graduate

Undergraduate

Bachelor's graduate

Job description

J-K Netwok Services in Quezon City seeks a Mandarin Logistics Customer Assistant Analyst to handle transport, logistics, and delivery inquiries. You will guide customers on package tracking, shipment updates, and refunds, ensuring a smooth order flow.

The role requires Mandarin proficiency with conversational English and a willingness to learn in a dynamic, on-site setting. Open to High School graduates, Undergraduates, and Bachelor’s graduates.