Mandarin Customer Support Specialist - On-site QC

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and</n>

Sick Leave & Vacation Leave (Converted

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed by 회사

Job summary

J-K Netwok Services in Quezon City seeks a Mandarin Customer Service Assistant Specialist to engage customers by phone, track shipments, and resolve order issues. The role emphasizes strong Mandarin and English communication, with an emphasis on delivering a smooth customer experience on-site.

The position supports a shifting schedule and offers comprehensive benefits. Open to a range of educational backgrounds, including high school graduates, with training provided.

Qualifications

• Must be proficient in Mandarin and fluent in English.
• Open to High School graduates, Undergraduates, and Bachelor's graduates of any course.
• No related work experience required.
• Previous customer service or BPO experience is a plus.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns according to company policies.
• Support customers with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently.
• Maintain accurate records of customer interactions, transactions, and case resolutions.

Skills

Mandarin language

English conversational

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

J-K Netwok Services in Quezon City seeks a Mandarin Customer Service Assistant Specialist to engage customers by phone, track shipments, and resolve order issues. The role emphasizes strong Mandarin and English communication, with an emphasis on delivering a smooth customer experience on-site.

The position supports a shifting schedule and offers comprehensive benefits. Open to a range of educational backgrounds, including high school graduates, with training provided.