Mandarin Logistics Customer Analyst — On-site

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and >aw

Sick Leave & Vacation Leave (Converti­

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed by公司

Job summary

J-K Netwok Services is hiring for a Mandarin Logistics Customer Analyst in Quezon City. The role focuses on addressing transportation, logistics, and delivery inquiries, with responsibilities including tracking shipments, processing refunds, and coordinating with internal teams to ensure a smooth customer experience.

Open to High School graduates, undergraduates, and Bachelor’s graduates. English proficiency is required; BPO experience is a plus.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates.
• No related experience required.
• Customer service experience is an advantage.
• BPO experience is a big plus.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin

Customer Service

BPO experience

English communication

Education

HS Graduate or Higher

Undergrad eligible

Bachelor’s degree optional

Job description

J-K Netwok Services is hiring for a Mandarin Logistics Customer Analyst in Quezon City. The role focuses on addressing transportation, logistics, and delivery inquiries, with responsibilities including tracking shipments, processing refunds, and coordinating with internal teams to ensure a smooth customer experience.

Open to High School graduates, undergraduates, and Bachelor’s graduates. English proficiency is required; BPO experience is a plus.