Mandarin Customer Operations Specialist (On-site)

J-K Netwok Services; Philippines; On-site; PHP 759,000 - 1,027,000; Full time

Benefits offered by this job

HMO: Php 150,000 maximum benefit limit

Php 10,000 medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Annex/

Job summary

J-K Netwok Services seeks a Mandarin Customer Operations Coordinator to join its Cebu City team on-site. The role requires Mandarin and English proficiency and at least 3 years in logistics, billing, or AP, with advanced Excel skills.

The successful candidate will collaborate with clients, carriers, and internal teams to process invoices and support settlements. Expect shifting schedules and a competitive benefits package.

Qualifications

• Need Mandarin and English proficiency to coordinate with clients and teams.
• Minimum 3 years in logistics, financial analysis, billing, cost allocation, data analysis or AP.
• Strong Excel skills including VLOOKUP, PivotTables, macros and reporting tools.
• Analytical, problem-solving, and organizational abilities; capable of multitasking.
• Professional, proactive, and dependable with strong interpersonal skills.

Responsibilities

• Monitor client transactions and process invoices; review results and resolve cost allocation issues.
• Prepare weekly production and customer service reports; identify issues and risks.
• Coordinate with clients and internal teams to resolve invoice and billing concerns.
• Attend client meetings; provide updates on deliverables and respond to inquiries.
• Review reports; suggest process improvements and support monthly business reviews.

Skills

Mandarin language

English language

Excel

Communication skills

Analytical thinking

Tools

ERP/MRP experience

Job description

J-K Netwok Services seeks a Mandarin Customer Operations Coordinator to join its Cebu City team on-site. The role requires Mandarin and English proficiency and at least 3 years in logistics, billing, or AP, with advanced Excel skills.

The successful candidate will collaborate with clients, carriers, and internal teams to process invoices and support settlements. Expect shifting schedules and a competitive benefits package.