Mandarin AP & Customer Support Specialist (On-site)

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO: Php 150,000 maximum benefit limit

Php 10,000 medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Anniv.

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Specialist to join our logistics and freight technology team. You will interface with clients, review invoices, and support billing and cost allocation processes in a fast-paced environment.

Requirements include proficiency in Mandarin and English, at least 3 years in logistics or AP, strong Excel skills, and the ability to coordinate with carriers and internal teams.

Qualifications

• Proficient in Mandarin and English with the ability to coordinate with clients, carriers and internal stakeholders.
• At least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable; ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills; strong interpersonal abilities.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Strong analytical, problem-solving and organizational skills; ability to manage multiple tasks and meet deadlines.

Responsibilities

• Monitor client transactions and process invoices; review results and resolve cost allocation issues.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system and other concerns.
• Attend client meetings, provide updates on deliverables and respond to daily inquiries.
• Review reports and support monthly business reviews and other tasks.

Skills

Mandarin language

English language

Client coordination

Microsoft Excel

Analytical skills

Time management

Tools

ERP/MRP experience

Job description

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Specialist to join our logistics and freight technology team. You will interface with clients, review invoices, and support billing and cost allocation processes in a fast-paced environment.

Requirements include proficiency in Mandarin and English, at least 3 years in logistics or AP, strong Excel skills, and the ability to coordinate with carriers and internal teams.