Mandarin Customer Ops & Billing Specialist

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO

Medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave

Sick Leave

Anniversary Leave

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Operations Representative to support logistics and billing activities. The role requires fluency in Mandarin and English and involves on-site collaboration with clients and internal teams.

You will monitor client transactions, process invoices, prepare weekly performance reports, and assist with payment settlements. The position offers a shifting schedule (Mon–Fri), a competitive PHP 80,000 salary, and comprehensive benefits.

Qualifications

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• At least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization.

Responsibilities

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

Skills

Mandarin

English

Microsoft Excel

Data analysis

Tools

ERP/MRP

Job description

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Operations Representative to support logistics and billing activities. The role requires fluency in Mandarin and English and involves on-site collaboration with clients and internal teams.

You will monitor client transactions, process invoices, prepare weekly performance reports, and assist with payment settlements. The position offers a shifting schedule (Mon–Fri), a competitive PHP 80,000 salary, and comprehensive benefits.