Mandarin Client Logistics Specialist – On-site, Quezon City

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Onsite medical care

Performance incentives

Sick leave & vacation leave

Government benefits

13th month pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services in Quezon City seeks a Mandarin Client Logistics Representative to handle transportation and logistics inquiries, provide package tracking updates, and resolve delivery concerns.

The role is on-site with a shifting schedule, open to high school graduates, undergraduates, and bachelor's degree holders, and values customer service or BPO experience.

Join a global leadership team delivering seamless support and growth opportunities with comprehensive benefits.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to HS graduates, undergraduates, and bachelor's degree holders.
• Customer service experience is an advantage.
• BPO experience is a big plus.
• Excellent interpersonal and communication skills.

Responsibilities

• Handle customer inquiries related to transportation, logistics, and delivery via phone.
• Assist with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related requests per policies.
• Support order placement, changes, cancellations, and delivery updates.
• Coordinate with internal teams to resolve issues and provide timely solutions.
• Maintain accurate records of interactions and resolutions.

Skills

Mandarin language proficiency

English communication

Education

High School diploma

Bachelor's degree

Job description

J-K Netwok Services in Quezon City seeks a Mandarin Client Logistics Representative to handle transportation and logistics inquiries, provide package tracking updates, and resolve delivery concerns.

The role is on-site with a shifting schedule, open to high school graduates, undergraduates, and bachelor's degree holders, and values customer service or BPO experience.

Join a global leadership team delivering seamless support and growth opportunities with comprehensive benefits.