Mandarin Logistics Customer Specialist (On-site)

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and and

Sick Leave & Vacation Leave (Converted

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Executive to join our global outsourcing team. The role focuses on handling transportation, logistics, and delivery inquiries via phone, with on-site work and shifting shifts.

Candidates with Mandarin proficiency and English conversational ability are welcome, including high school graduates or students. No previous experience required; BPO experience is a plus. Competitive benefits and 13th month pay are provided.

Qualifications

• Proficient in Mandarin and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus.
• Excellent interpersonal, communication, and customer handling skills.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin

English

Education

High School graduate

Undergraduate

Bachelor's degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Executive to join our global outsourcing team. The role focuses on handling transportation, logistics, and delivery inquiries via phone, with on-site work and shifting shifts.

Candidates with Mandarin proficiency and English conversational ability are welcome, including high school graduates or students. No previous experience required; BPO experience is a plus. Competitive benefits and 13th month pay are provided.