Mandarin Logistics & Customer Support Specialist - On-site

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group life insurance

Free onsite medical care

Monthly performance incentives and**

Job summary

J-K Netwok Services in Quezon City seeks a Mandarin Client Logistics Representative to handle transportation, logistics, and delivery inquiries. You will assist with tracking, updates, and policy-compliant refunds or returns, ensuring smooth customer experiences.

Open to High School, Undergraduate, or Bachelor’s graduates, with or without prior experience. Mandarin fluency is required; English proficiency is a plus. On-site role with shifting schedules and benefits apply.

Qualifications

• Proficient in Mandarin and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin proficiency

English proficiency

Education

High School / Undergraduate / Bachelor's

Job description

J-K Netwok Services in Quezon City seeks a Mandarin Client Logistics Representative to handle transportation, logistics, and delivery inquiries. You will assist with tracking, updates, and policy-compliant refunds or returns, ensuring smooth customer experiences.

Open to High School, Undergraduate, or Bachelor’s graduates, with or without prior experience. Mandarin fluency is required; English proficiency is a plus. On-site role with shifting schedules and benefits apply.