Manager – Revenue and Reservations

Dusit Thani Hotel; Cebu City; On-site; PHP 1,200,000 - 1,900,000; Full time

Job summary

Dusit Thani Hotel in Cebu City, Philippines, seeks a seasoned Revenue Management professional to drive pricing, inventory control, and distribution strategies across multiple channels.

The role requires strong analytics, leadership, and cross-functional collaboration with Sales, Front Office, Marketing, and Finance to optimize profitability and guest satisfaction.

Qualifications

• Bachelor’s degree or equivalent in hospitality, business, or related field.
• Minimum 5 years progressive experience in Revenue Management, Reservations, Front Office, or Commercial Operations in upscale/luxury hotels.
• Experience with PMS, CRS, Channel Managers, and RMS.

Responsibilities

• Develop and execute revenue management strategies to maximize hotel revenue, profitability, market share, and overall business performance.
• Analyze market demand, booking trends, historical data, competitor pricing, and market intelligence to inform pricing and inventory decisions.
• Establish room rate structures, yield strategies, and pricing models across market segments.
• Monitor occupancy, ADR, RevPAR, and other performance indicators; forecast and analyze demand.
• Lead and participate in revenue strategy meetings with senior management.

Skills

Advanced Excel

Leadership

Analytical thinking

Communication

Stakeholder management

Education

Bachelor’s degree in Hospitality Management, Business Administration, Tourism, Marketing, Finance, or related field

5+ years progressive experience in Revenue Management, Reservations, Front Office, or Commercial Operations

Tools

PMS

CRS

RMS

Channel Management

MS Office

Job description

Job Description

PRIMARY RESPONSIBILITIES

Revenue Management

• Develop and execute revenue management strategies to maximize hotel revenue, profitability, market share, and overall business performance.
• Analyze market demand, booking trends, historical data, competitor pricing, and market intelligence to make informed pricing and inventory decisions.
• Establish and manage room rate structures, yield strategies, and pricing models across all market segments.
• Monitor and optimize occupancy, ADR, RevPAR, market penetration, and other key revenue performance indicators.
• Conduct regular forecasting and demand analysis to support business planning and budgeting processes.
• Manage room inventory allocation across all distribution channels to achieve optimal revenue results.
• Evaluate and recommend promotional offers, packages, and tactical pricing initiatives based on market conditions and business needs.
• Prepare daily, weekly, monthly, and annual revenue performance reports with actionable recommendations.
• Participate in budget preparation, business planning, and financial forecasting exercises.
• Lead and facilitate revenue strategy meetings, providing insights and recommendations to senior management.
• Monitor competitor activities, market developments, industry trends, and emerging revenue opportunities.

Reservations Management

• Oversee the day-to-day operations of the Reservations Department, ensuring efficiency, accuracy, and exceptional service delivery.
• Ensure all reservations are processed accurately, professionally, and in accordance with established hotel policies and procedures.
• Monitor reservation activity, booking pace, pick-up reports, cancellations, no-shows, and room availability.
• Ensure proper inventory controls and rate integrity across all reservation and distribution platforms.
• Supervise reservation systems, online booking channels, and third-party distribution partners to maintain accuracy and consistency.
• Manage room allocations for groups, corporate accounts, wholesale business, and special events in coordination with the Sales and Front Office teams.
• Ensure timely handling of guest inquiries, reservation requests, special arrangements, and customer concerns.
• Maintain accurate reservation records, forecasts, and reports to support operational and strategic decision-making.
• Review and optimise reservation procedures to enhance productivity, guest satisfaction, and conversion rates.

Distribution Channel Management

• Manage all online and offline distribution channels, including direct booking platforms, Online Travel Agencies (OTAs), Global Distribution Systems (GDS), wholesalers, and corporate channels.
• Monitor channel performance, booking production, acquisition costs, and revenue contribution.
• Ensure rate parity, content accuracy, inventory availability, and promotional consistency across all channels.
• Collaborate with Sales and Marketing teams to develop channel-specific promotions and revenue-generating initiatives.
• Evaluate new distribution opportunities and technologies that support revenue growth and market expansion.

Leadership and Team Management

• Lead, mentor, and develop the Reservations team to achieve departmental objectives and service excellence.
• Conduct training, coaching, performance evaluations, and succession planning initiatives.
• Foster a culture of accountability, collaboration, continuous improvement, and guest-centric service.
• Ensure compliance with hotel standards, policies, procedures, and brand requirements.
• Promote effective communication and collaboration between Reservations, Sales, Front Office, Revenue, Marketing, and Finance teams.

Financial and Administrative Responsibilities

• Prepare and manage departmental budgets, forecasts, and operating expenses.
• Monitor departmental productivity, staffing requirements, and operational efficiency.
• Generate and analyze reports relating to revenue performance, reservations activity, market trends, and channel production.
• Ensure compliance with audit requirements, revenue controls, and financial reporting standards.
• Support strategic business initiatives and special projects assigned by hotel management.

QUALIFICATIONS

Education

• Bachelor’s degree in Hospitality Management, Business Administration, Tourism, Marketing, Finance, or a related field.
• Minimum of 5 years of progressive experience in Revenue Management, Reservations, Front Office, or Commercial Operations within an upscale or luxury hotel environment.
• Experience with Property Management Systems (PMS), Central Reservation Systems (CRS), Channel Managers, and Revenue Management Systems (RMS).

Experience

• Advanced skills in Microsoft Excel, data analysis, reporting, and business intelligence tools.
• Certification in Revenue Management, Hospitality Analytics, or related professional programs is an advantage.
• Strong understanding of online travel agencies (OTAs), Global Distribution Systems (GDS), hotel distribution channels, and digital booking platforms.
• Excellent analytical, financial, problem-solving, and strategic planning capabilities.
• Strong leadership, communication, presentation, and stakeholder management skills with the ability to collaborate across departments.
• Demonstrated ability to interpret market trends, competitive intelligence, and business performance metrics to drive revenue growth and profitability.
• Demonstrated leadership experience with the ability to develop and motivate high-performing teams.
• Proven experience managing revenue strategies, pricing, forecasting, and reservations operations.
• Strong understanding of hotel distribution channels, revenue management principles, and market segmentation.

Skills and Competencies

• Strong analytical and strategic thinking abilities with a data-driven approach to decision-making.
• Advanced knowledge of revenue management principles, yield management, forecasting, and pricing optimization.
• Expertise in hotel distribution, channel management, online travel agencies, and digital booking platforms.
• Strong financial acumen with the ability to interpret performance metrics and identify revenue opportunities.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Proficiency in hotel technology systems, including PMS, CRS, RMS, Channel Management, and Microsoft Office applications.
• Strong organizational, planning, and project management capabilities.
• Ability to work effectively under pressure, manage multiple priorities, and adapt to changing market conditions.
• High attention to detail and commitment to operational accuracy.
• Strong leadership, coaching, and team development skills.
• Results-oriented mindset with a focus on revenue growth, profitability, guest satisfaction, and operational excellence.