Reservation Supervisor

Crown Regency Hotels & Resorts; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Crown Regency Hotels & Resorts in Cebu City is seeking a Reservation Supervisor to oversee daily operations of the Reservations Department, ensuring accurate handling of room reservations, inquiries, cancellations, modifications, and special requests. You will supervise staff, train the team, and coordinate with Front Office, Sales, and Housekeeping to maximize occupancy and guest satisfaction.

The ideal candidate has a Bachelor's degree in Hospitality Management or a related field, with 2–3

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• At least 2–3 years in hotel reservations or front office operations, with supervisory experience preferred.
• Hotel or resort experience is required.
• Knowledge of hotel reservation systems (PMS) and online booking platforms.
• Strong understanding of room rates, inventory, and reservation procedures.
• Excellent communication, customer service, and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to supervise and motivate a team.
• Proficiency in Microsoft Office applications.

Responsibilities

• Supervise and oversee the daily operations of the Reservations Department.
• Monitor and process room reservations, cancellations, amendments, and confirmations.
• Ensure accurate reservation information, rates, room types, and guest details in the hotel system.
• Supervise, train, coach, and evaluate reservation staff.
• Monitor room availability, inventory, and booking status.
• Coordinate with Front Office and Housekeeping regarding room availability and guest requirements.
• Coordinate with Sales regarding group bookings, corporate accounts, packages, and special rates.
• Handle guest inquiries via phone, email, online platforms, and other channels.
• Monitor no-shows, cancellations, overbookings, and guaranteed reservations.
• Assist in managing room allocations and maximize occupancy and revenue.

Skills

Supervisory experience

Communication

Customer service

Problem solving

Attention to detail

Organizational skills

Team leadership

Work under pressure

Multitasking

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field

Tools

PMS

Hotel reservation systems

Online booking platforms

Microsoft Office

Job description

About the role

The Reservation Supervisor oversees the daily operations of the Reservations Department, ensuring accurate and efficient handling of room reservations, guest inquiries, cancellations, modifications, and special requests. The position also supervises reservation staff and coordinates with Front Office, Sales, Housekeeping, and other departments to maximize occupancy and guest satisfaction.

Key responsibilities

• Supervise and oversee the daily operations of the Reservations Department.
• Monitor and process room reservations, cancellations, amendments, and confirmations.
• Ensure accurate reservation information, rates, room types, and guest details in the hotel system.
• Supervise, train, coach, and evaluate reservation staff.
• Monitor room availability, inventory, restrictions, and booking status.
• Coordinate with Front Office and Housekeeping regarding room availability and special guest requirements.
• Coordinate with Sales regarding group bookings, corporate accounts, packages, and special rates.
• Handle guest inquiries through phone, email, online platforms, and other communication channels.
• Monitor no-shows, cancellations, overbookings, and guaranteed reservations.
• Assist in managing room allocations and maximizing occupancy and revenue.

About you

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• At least 2–3 years of experience in hotel reservations or front office operations, with supervisory experience preferred.
• Hotel or resort experience is required.
• Knowledge of hotel reservation systems, PMS, and online booking platforms.
• Strong understanding of room rates, inventory, availability, and reservation procedures.
• Excellent communication, customer service, and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to supervise and motivate a team.
• Proficient in Microsoft Office applications.
• Ability to work under pressure and handle multiple reservations simultaneously.