Revenue and Reservation Manager

Michigan Solutions; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Michigan Solutions is seeking a Revenue and Reservations Manager to maximize hotel revenue and guest satisfaction by ensuring the right product is sold at the right price through the right distribution channels, and by leading the Reservations/Front Office Team.

You should have thorough knowledge of hotel operations, strong customer and associate relations, and proficiency with standard software and hotel systems. A College Diploma with revenue experience is required.

Qualifications

• Thorough knowledge in hotel operations.
• Ability to work well in stressful and high pressure situations.
• Strong customer and associate relation skills.
• Ability to use standard software applications and hotel system.
• Three years' experience in same capacity in hotel of the same standard.
• College Diploma, with relevant work experience in Revenue, or related professional area.
• Good communication skill in Tagalog and English verbal, listening and writing.
• Works well under pressure, has initiative, quick learner and organized.
• Knowledgeable in Microsoft Office.

Responsibilities

• Maximize hotel revenue and customer satisfaction.
• Ensure the right product is sold for the right price to the right customer through the right distribution channel.
• Manage the Reservations/Front Office Team.

Skills

Hotel ops knowledge

Customer relations

Pressure handling

Team coordination

English/Tagalog communication

Education

College Diploma in Revenue or related field

Tools

Hotel management software

Microsoft Office

Job description

About the role

A Revenue and Reservations Manager is responsible for maximizing hotel revenue and customer satisfaction by ensuring the right product is sold for the right price to the right customer through the right distribution channel in accordance with the standards of the Hotel brand. This position will also manage the Reservations/Front Office Team.

Key responsibilities

• Maximize hotel revenue and customer satisfaction

• Ensure the right product is sold for the right price to the right customer through the right distribution channel

• Manage the Reservations/Front Office Team

About you

• Thorough knowledge in hotel operations

• Ability to work well in stressful and high pressure situations

• Strong customer and associate relation skills

• Ability to use standard software applications and hotel system

• Three years' experience in same capacity in hotel of the same standard

• College Diploma, with relevant work experience in Revenue, or related professional area

• Good communication skill in Tagalog and English verbal, listening and writing

• Works well under pressure, has initiative, quick learner and organized

• Knowledgeable in Microsoft office