Reservation and Revenue Specialist

Bahama Realty and Development Corp; Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

Bahama Realty and Development Corp in Makati is seeking a Revenue Management professional. The role involves developing pricing strategies for room revenue, monitoring market trends, and ensuring rate parity across channels.

You will manage reservations, provide guest information, maintain PMS data, and support system administration. A strong financial mindset and hospitality background are essential for optimizing occupancy and revenue.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience in hotel reservations or revenue management.
• Proven track record of achieving revenue targets and optimizing occupancy.
• Strong understanding of revenue management principles and best practices.
• Analytical and problem-solving skills with the ability to interpret data and make strategic recommendations.

Responsibilities

• Revenue Management: Assist in developing and implementing revenue management strategies to optimize room revenue.
• Monitor market trends, competitor pricing, and demand patterns to make informed pricing recommendations.
• Update room rates and availability across all channels (PMS, OTA extranets).
• Implement and manage promotions, packages, and special offers.
• Track performance of pricing strategies and promotional activities.
• Upsell and cross-sell hotel services and facilities; ensure rate parity across channels.
• Generate daily, weekly, and monthly revenue reports with KPIs.

Skills

Revenue management knowledge

Analytical thinking

Data interpretation

Client relationship management

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

PMS (Property Management System)

Pricing tools

Job description

Revenue Management:

• Assist in the development and implementation of revenue management strategies to optimize room revenue
• Monitor and analyze market trends, competitor pricing, and demand patterns to make informed pricing recommendations
• Update and maintain room rates and availability across all distribution channels (PMS, OTA extranets)
• Implement and manage promotions, packages, and special offers
• Track and analyze the performance of pricing strategies and promotional activities
• Identify opportunities to upsell and cross-sell hotel services and facilities
• Ensure rate parity across all distribution channels
• Generate daily, weekly, and monthly revenue reports, highlighting key performance indicators

Reservations Management:

• Efficiently handle reservation inquiries received via phone, email, online platforms, and third-party channels
• Accurately process, confirm, and modify reservations, ensuring all guest details and preferences are captured
• Maintain accurate and up-to-date reservation records in the Property Management System (PMS)
• Provide detailed information about hotel facilities, services, room types, rates, and promotions to potential guests
• Manage group bookings and room blocks, ensuring accurate allocation and adherence to contract terms
• Generate and analyze reservation reports to identify trends and opportunities

Guest Service & Communication:

• Build and maintain positive relationships with travel agents and corporate clients

System & Administration:

• Maintain a strong working knowledge of the hotel's Property Management System (PMS) and other relevant software
• Ensure compliance with hotel policies and procedures related to reservations and revenue management
• Assist in the training of new team members on reservations and revenue management processes
• Participate in regular team meetings and contribute to a positive and collaborative work environment

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
• Experience in hotel reservations or revenue management.
• Proven track record of achieving revenue targets and optimizing occupancy
• Strong understanding of revenue management principles and best practices
• Analytical and problem-solving skills with the ability to interpret data and make strategic recommendations

Working Schedule:

6 Days a week

Location:

Poblacion, Makati