Loyalty & Retention Marketing Associate - Hybrid

The Moment Group; Makati; Hybrid; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Hybrid work in Makati

Job summary

The Moment Group is seeking a Jr. Loyalty Manager to support the development and execution of marketing strategies that drive customer retention and engagement through loyalty programs. This role emphasizes data-driven decision making, cross-functional collaboration, and strong storytelling with insights.

Open to a hybrid work arrangement in Makati. Candidates should bring 3–5 years of loyalty experience and a solid background in marketing or related fields with a focus on customer lifetime

Qualifications

• Bachelor's or master's degree in Marketing, Business or related field.
• 3–5 years of loyalty or customer retention experience.
• Ability to derive actionable insights from data for strategic decisions.
• Ability to tell a compelling story through data and reports.
• Collaborates effectively across Brand, Finance, Operations, IT.

Responsibilities

• Assist in designing, launching, and optimizing loyalty programs to boost retention.
• Collaborate with stakeholders for each campaign.
• Provide insights on campaign performance and propose improvements.
• Analyze customer data to understand loyal customer behavior.
• Track loyalty program performance and suggest enhancements.
• Gain insights from business performance.
• Develop understanding of the competitive loyalty landscape in food service.
• Evaluate competitors' strengths, weaknesses, strategies, and positioning.
• Develop campaign calendars for loyalty-related campaigns.
• Use data analytics to monitor participation and identify key segments.

Skills

Data analysis

Stakeholder collaboration

Campaign optimization

Storytelling with data

Education

Bachelor/Master in Marketing

Tools

Data analytics tools

Job description

The Moment Group is seeking a Jr. Loyalty Manager to support the development and execution of marketing strategies that drive customer retention and engagement through loyalty programs. This role emphasizes data-driven decision making, cross-functional collaboration, and strong storytelling with insights.

Open to a hybrid work arrangement in Makati. Candidates should bring 3–5 years of loyalty experience and a solid background in marketing or related fields with a focus on customer lifetime