Lifecycle & Loyalty Growth Lead (CRM & Retention)

Medium; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Cross-functional collaboration

Opportunities for career advancement

Innovative work environment

Job summary

Medium is seeking a CRM Manager in Taguig, Philippines, to develop strategies that enhance customer retention and lifecycle value. You will manage the CRM platform and execute data-driven campaigns across multiple channels.

Ideal candidates have 2-5 years of experience in CRM, possess strong analytical and leadership skills, and are familiar with marketing automation tools. Join us to make a significant impact on user experience and organizational growth.

Qualifications

• 2-5 years of experience in CRM or Lifecycle Marketing, including senior capacity.
• Experience with marketing automation platforms.
• Strong understanding of customer behavior analysis.

Responsibilities

• Develop and own CRM strategy focusing on customer retention.
• Manage CRM platforms and integrate them with other systems.
• Execute omnichannel engagement campaigns.

Skills

CRM Management

Customer Segmentation

Data Analysis

Communication

Leadership

Education

Bachelor’s degree in related field

Master’s degree (advantage)

Tools

CleverTap

Braze

Salesforce Marketing Cloud

HubSpot

Job description

Medium is seeking a CRM Manager in Taguig, Philippines, to develop strategies that enhance customer retention and lifecycle value. You will manage the CRM platform and execute data-driven campaigns across multiple channels.

Ideal candidates have 2-5 years of experience in CRM, possess strong analytical and leadership skills, and are familiar with marketing automation tools. Join us to make a significant impact on user experience and organizational growth.