Junior Loyalty Manager

The Moment Group; Makati; Hybrid; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Hybrid work in Makati

Job summary

The Moment Group is seeking a Jr. Loyalty Manager to support the development and execution of marketing strategies that drive customer retention and engagement through loyalty programs. This role emphasizes data-driven decision making, cross-functional collaboration, and strong storytelling with insights.

Open to a hybrid work arrangement in Makati. Candidates should bring 3–5 years of loyalty experience and a solid background in marketing or related fields with a focus on customer lifetime

Qualifications

• Bachelor's or master's degree in Marketing, Business or related field.
• 3–5 years of loyalty or customer retention experience.
• Ability to derive actionable insights from data for strategic decisions.
• Ability to tell a compelling story through data and reports.
• Collaborates effectively across Brand, Finance, Operations, IT.

Responsibilities

• Assist in designing, launching, and optimizing loyalty programs to boost retention.
• Collaborate with stakeholders for each campaign.
• Provide insights on campaign performance and propose improvements.
• Analyze customer data to understand loyal customer behavior.
• Track loyalty program performance and suggest enhancements.
• Gain insights from business performance.
• Develop understanding of the competitive loyalty landscape in food service.
• Evaluate competitors' strengths, weaknesses, strategies, and positioning.
• Develop campaign calendars for loyalty-related campaigns.
• Use data analytics to monitor participation and identify key segments.

Skills

Data analysis

Stakeholder collaboration

Campaign optimization

Storytelling with data

Education

Bachelor/Master in Marketing

Tools

Data analytics tools

Job description

The Moment Group is urgently hiring for Jr. Loyalty Manager.

About the role

The Junior Marketing Manager for Loyalty will support the development and execution of marketing strategies that drive customer retention and engagement through loyalty programs. This role requires strong organizational, communication, and analytical skills, with a focus on customer-centric strategies to enhance loyalty and lifetime value.

Key responsibilities

• Assist in the design, launch, and optimization of loyalty programs to enhance customer retention

• Collaborate with various stakeholders for each campaign

• Provide insights on performance of campaigns and recommend ways to enhance future runs

• Analyze customer data to understand behavior of loyal customers

• Track loyalty program performance and suggest improvements

• Get insights from business performance

• Provide a comprehensive understanding of the competitive environment in food service loyalty programs

• Evaluate key competitors' strengths, weaknesses, strategies, market positioning, and performance

• Develop campaign calendars for all loyalty related campaigns

• Use data analytics tools to monitor customer participation rates and identify key customer segments

About you

• Bachelor's or master's degree in a relevant field such as Marketing, Business, or related field

• At least 3-5 years of relevant experience in loyalty or customer retention

• Ability to derive actionable insights from data that drive strategic decision-making

• Ability to tell a compelling story through data and reports

• Ability to collaborate and work effectively across different departments (e.g., Brand, Finance, Operations, IT)

• Proactive, data-driven, customer-focused, and collaborative

• Can recommend new ways of working

• Can give sound recommendations on issues or concerns for programs or projects handled

• Stay updated on loyalty program trends and industry best practices

• Ensure all loyalty program initiatives follow company policies and adhere to legal and privacy regulations

• Open to work hybrid in Makati