Loyalty Programs Lead for Guest Experience & Campaigns

Okada Manila; Metro Manila; On-site; PHP 391,000 - 670,000; Full time

Job summary

Okada Manila is seeking a Loyalty Marketing Supervisor to guide the administration and continuous improvement of Reward Circle, Okada Club, and Lifestyle Program. You will coordinate cross-functional teams across Gaming, Hotel, F&B, Spa, and Retail to deliver engaging member experiences and accurate program operations.

Responsibilities include planning campaigns, maintaining tier structures, monitoring performance, preparing reports, and supporting system enhancements.

Qualifications

• Bachelor's degree in Marketing, Business, Hospitality, or related field.
• 3–5 years in Loyalty Marketing, CRM, or related fields.
• Experience in gaming/hospitality loyalty programs is a plus.
• Excellent English communication and cross-functional collaboration.
• Strong analytical and reporting capabilities.

Responsibilities

• Assist in planning and execution of loyalty campaigns across segments.
• Maintain tier structures, benefits, reward mechanics, eligibility, and rules.
• Coordinate with Gaming, Hotel, F&B, Spa, Entertainment, and Retail for program execution.
• Monitor day-to-day operations and resolve member-related issues.
• Prepare post-campaign reports and insights; support system improvements.

Skills

Supervisory & Management Skills

Team Coordination & Supervision

Performance Monitoring

Planning & Execution

Problem Solving & Decision Making

Education

Bachelor's Degree in Marketing, Business Administration, Hospitality Management, or related

Tools

Microsoft Office

CRM systems

Loyalty platforms

Job description

Okada Manila is seeking a Loyalty Marketing Supervisor to guide the administration and continuous improvement of Reward Circle, Okada Club, and Lifestyle Program. You will coordinate cross-functional teams across Gaming, Hotel, F&B, Spa, and Retail to deliver engaging member experiences and accurate program operations.

Responsibilities include planning campaigns, maintaining tier structures, monitoring performance, preparing reports, and supporting system enhancements.