Looking for Customer Service Agent

Miranda HR; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

A leading HR consulting firm in Quezon City is seeking a Customer Service Representative for their team. The role involves assisting customers with inquiries and providing exceptional service through phone, email, and chat. Candidates should possess at least a High School Diploma and excellent English proficiency. Strong teamwork and positive attitude are essential. This is a full-time on-site position with opportunities for training and professional development.

Qualifications

• Must possess a High School Diploma or equivalent.
• Strong English language proficiency is required.
• Excellent customer service and interpersonal skills are necessary.
• Problem-solving and organizational skills are essential.
• Team player with a positive attitude needed.
• Familiarity with call center systems is a plus.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues by implementing effective solutions.
• Maintain a positive relationship with customers to ensure satisfaction.
• Document customer interactions accurately.
• Collaborate with team to improve customer experience.

Skills

Strong English language proficiency

Excellent customer service skills

Interpersonal skills

Problem-solving abilities

Organizational abilities

Basic technical skills

Technical skills

Education

High School Diploma or equivalent

Tools

Call center systems

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Assist customers with inquiries and provide exceptional service via phone, email, and chat.
• Resolve customer issues by identifying problems and implementing effective solutions.
• Maintain a positive and professional relationship with customers to ensure satisfaction.
• Document customer interactions and update account information accurately.
• Collaborate with team members to improve processes and enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service and interpersonal skills
• Skills and Competencies: Problem-solving and organizational abilities
• Qualities and Traits: Team player with a positive attitude
• Skills and Competencies: Basic technical skills; familiarity with call center systems is a plus

Working Location

Current latitude and longitude 14.647940964172381, 121.05116371365713