Looking for Customer Service Agent

Miranda HR; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

A customer service firm in Mandaluyong is hiring for an on-site position. Candidates must have a high school diploma and strong English proficiency. Responsibilities include assisting customers with inquiries, resolving issues, and maintaining positive relationships. Skills in customer service and basic technical knowledge are preferred. A positive attitude and teamwork are essential. This full-time role offers opportunities for development in a supportive environment.

Qualifications

• Educational qualifications include a high school diploma or equivalent.
• Strong English language skills are a must.
• Excellent customer service and interpersonal skills needed.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues effectively.
• Document customer interactions accurately.
• Collaborate with team members to enhance customer experience.

Skills

Strong English language proficiency

Excellent customer service

Problem-solving abilities

Organizational abilities

Basic technical skills

Education

High School Diploma or equivalent

Job description

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Holiday Gifts, Incentives

Insurance Health & Wellness

• Life Insurance

Professional Development

• Job Training

Description

• Assist customers with inquiries and provide exceptional service via phone, email, and chat.
• Resolve customer issues by identifying problems and implementing effective solutions.
• Maintain a positive and professional relationship with customers to ensure satisfaction.
• Document customer interactions and update account information accurately.
• Collaborate with team members to improve processes and enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service and interpersonal skills
• Skills and Competencies: Problem-solving and organizational abilities
• Qualities and Traits: Team player with a positive attitude
• Skills and Competencies: Basic technical skills; familiarity with call center systems is a plus