CALL CENTER AGENT

Miranda HR; Manila; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Life Insurance

Holiday Gifts

Job Training

Job summary

Miranda HR in Manila is seeking a Customer Service Agent to join our on-site team. No experience required; high school graduates are welcome. You will handle inquiries via phone, email, or chat and help customers with product information.

You will document interactions in our CRM, collaborate with other departments, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage stress.
• Excellent communication skills and a friendly demeanor.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions in the company's CRM system.
• Collaborate with other departments to enhance the customer experience.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Education

High School diploma

Tools

CRM system

Job description

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• Life Insurance

Professional Development

• Job Training

• Assist customers with inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions in the company's CRM system.
• Collaborate with other departments to enhance the customer experience.

Requirements

• Job Title: Customer Service Agent
• Job Function: Customer Service Management
• Responsibilities and Duties: Strong problem-solving skills and attention to detail.
• Working Conditions: Ability to work in a fast-paced environment and manage stress effectively.
• Qualities and Traits: Excellent communication skills and a friendly demeanor.

Some of our features may not work properly on your device.