Call Center Representative

Centris Chat Support BPO; Quezon City; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Annual Appraisal

Incentives

Maternity & Paternity Leave

Company Equipment

Open Workspace

Parking Space

Sleeping Quarters

Diversity Program

Job summary

A customer service support company in Quezon City is hiring for an on-site position. This full-time role requires a High/Senior High School diploma and focuses on assisting customers with inquiries and handling complaints. No prior experience is needed as training will be provided. Strong communication skills and a positive attitude are essential. The company offers various incentives and rewards programs.

Qualifications

• No previous experience required; training will be provided.
• Patience, empathy, and a positive attitude are essential.

Responsibilities

• Assist customers with inquiries and provide product information.
• Handle complaints and resolve issues effectively.
• Maintain accurate records of customer interactions.
• Achieve call handling targets and performance metrics.
• Work collaboratively with team members to enhance service quality.
• Utilize CRM software to manage customer data.

Skills

Strong customer service abilities

Effective communication skills

Familiarity with call center operations

Education

High/Senior High School diploma

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Annual Appraisal, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Company Equipment, Open Workspace, Parking Space, Sleeping Quarters

Professional Development

Diversity Program

Maternity & Paternity Leave

• Assist customers with inquiries and provide product information.
• Handle complaints and resolve issues effectively.
• Maintain accurate records of customer interactions.
• Achieve call handling targets and performance metrics.
• Work collaboratively with team members to enhance service quality.
• Utilize CRM software to manage customer data.
• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: No previous experience required; training will be provided.
• Skills and Competencies: Strong customer service abilities, effective communication skills, and familiarity with call center operations.
• Working Conditions: Office environment, with potential for shift work.
• Qualities and Traits: Patience, empathy, and a positive attitude are essential.

Customer Service Call Centre Back Office Support

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