Customer Service Agent

Miranda HR; Mandaluyong; On-site; PHP 210,000 - 260,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Health & Wellness

Professional development

Job summary

A recruitment company is looking for dedicated individuals to provide exceptional customer service in Mandaluyong. The ideal candidate will assist customers by resolving inquiries and maintaining positive rapport through effective communication. Requirements include a high school diploma and strong English proficiency, alongside effective customer service and problem-solving skills. This is a full-time, on-site role offering opportunities for professional development through job training.

Qualifications

• Provide exceptional customer service by addressing inquiries and resolving issues effectively.
• Maintain a positive rapport with customers through excellent communication skills.
• Utilize problem-solving skills to address customer concerns and provide solutions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Assist in managing customer accounts and provide back office support as needed.
• Team player with strong interpersonal skills
• Familiarity with call center operations and technical support

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues effectively.
• Maintain a positive rapport with customers through excellent communication skills.
• Utilize problem-solving skills to address customer concerns and provide solutions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Assist in managing customer accounts and provide back office support as needed.

Skills

Strong proficiency in English language

Effective customer service skills

Excellent problem-solving abilities

Familiarity with call center operations and technical support

Team player with strong interpersonal skills

Education

High School Diploma or equivalent

Job description

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Provide exceptional customer service by addressing inquiries and resolving issues effectively.
• Maintain a positive rapport with customers through excellent communication skills.
• Utilize problem-solving skills to address customer concerns and provide solutions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Assist in managing customer accounts and provide back office support as needed.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong proficiency in English language
• Skills and Competencies: Effective customer service skills
• Skills and Competencies: Excellent problem-solving abilities
• Qualities and Traits: Team player with strong interpersonal skills
• Skills and Competencies: Familiarity with call center operations and technical support

Working Location

On-site in Mandaluyong