CALL CENTER AGENT

Miranda HR; Quezon City; On-site; PHP 267,840 - 334,800; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

Miranda HR in Quezon City is seeking an on-site Customer Support Associate responsible for handling inquiries via phone, email and chat, and ensuring accurate information and issue resolution.

Ideal candidates have a high school diploma, 0–2 years of experience, strong English skills, and familiarity with Salesforce or other CRM tools. You will collaborate with teammates to maintain high service levels and opportunities to upsell products.

Qualifications

• Strong customer service and communication skills.
• Proficient in English language.
• Familiarity with Salesforce and other CRM tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and troubleshoot issues to enhance customer satisfaction.
• Maintain and update customer accounts within the system.
• Collaborate with team members to ensure efficient service delivery.
• Upsell or cross-sell products when appropriate to meet customer needs.

Skills

Customer service

Communication

English language

Education

High School Diploma or equivalent

Tools

Salesforce

CRM tools

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and troubleshoot issues to enhance customer satisfaction.
• Maintain and update customer accounts within the system.
• Collaborate with team members to ensure efficient service delivery.
• Upsell or cross-sell products when appropriate to meet customer needs.

Employee Recognition and Rewards

• Holiday Gifts, Incentives

Insurance Health & Wellness

• Life Insurance

Professional Development

• Job Training

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Strong customer service and communication skills
• Skills and Competencies:Proficient in English language
• Skills and Competencies:Familiarity with Salesforce and other CRM tools
• Qualities and Traits:Strong problem-solving and organizational skills
• Qualities and Traits:Effective interpersonal skills and ability to work in a team

Active within three days