Call Center Representative

iFive Inc.; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Mental Health Support

HMO

Job summary

iFive Inc. is seeking an on-site Contact Center representative in Quezon City to respond to customers via phone, email or chat. You will deliver accurate product information and resolve issues, contributing to a smooth customer journey.

The role requires 0–2 years of experience and strong communication skills. On-site position with opportunities to collaborate with teammates and support process improvements.

Qualifications

• High School diploma or equivalent required.
• 0–2 years of experience preferred or required.
• Strong customer service skills essential.
• Proficient in English language.
• Familiarity with call center operations beneficial.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Handle and resolve customer complaints efficiently and effectively.
• Document customer interactions and feedback in the call center system.
• Collaborate with team members to improve customer service and operational processes.

Skills

Customer service

English proficiency

Call center ops

Education

High School diploma or equivalent

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, Mental Insurance, HMO

Employee Discount, Sleeping Quarters

Professional Development

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Handle and resolve customer complaints efficiently and effectively.
• Document customer interactions and feedback in the call center system.
• Collaborate with team members to improve customer service and operational processes.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Familiarity with call center operations
• Qualities and Traits: Excellent communication and problem-solving skills
• Qualities and Traits: Ability to work in a team-oriented environment

Customer Service English Language Call Centre

Sourcing Specialist iFive Inc.

Working Location

8th floor, Current latitude and longitude 14.590968504196764, 121.0814400507718

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