Call Center Agent

JetSon Manpower Agency; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Life Insurance

Health Maintenance Organization (HMO)

Job summary

A recruitment agency is seeking an on-site customer service representative in Quezon City. Responsibilities include managing incoming calls, providing accurate product information, and resolving customer complaints. Candidates must have a high school diploma. The role is open to all experience levels, including those without BPO experience. Strong communication and interpersonal skills are essential, along with the ability to work flexible hours.

Qualifications

• Educational qualifications must include a High School Diploma or equivalent.
• Open to all experience levels, including those without BPO experience.
• Excellent communication and interpersonal skills are essential.
• Qualities and Traits: Patience and empathy towards customers.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Flexible hours including evenings and weekends.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Skills

Strong communication skills

Interpersonal skills

Patience

Empathy towards customers

Education

High School Diploma or equivalent

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Description

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Open to all segments. With or without BPO experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy towards customers.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Must be available to work flexible hours, including evenings and weekends.