Logistics Coordinator – Track & Trace

Private Advertiser; Makati; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

HMO

Job summary

Private Advertiser in Makati, Philippines is seeking a Logistics Coordinator (Track & Trace) to drive real-time freight visibility and end-to-end load tracking within our supply chain network.

You will own load tracking, collaborate with dispatchers and planners, and ensure on-time deliveries while handling documentation, data privacy, and cross-functional support with a proactive, reliable approach.

Qualifications

• Experience with computerized logistics software and fast data entry.
• Ability to handle multi-program workflows efficiently.
• Strong English communication for carrier, driver and client interactions.
• Proactive problem-solving and detail-oriented mindset.

Responsibilities

• Real-Time Dashboards: maintain and update dashboards with live transit data.
• Data Logging: log notes from carriers/drivers and acknowledge notifications.
• Milestone Tracking: confirm pick-ups/deliveries and secure accurate ETAs.
• Document Routing: forward PODs and load files to internal teams.
• Discrepancy Ownership: resolve rate verification issues promptly.
• Data Privacy: handle sensitive documentation confidentially.
• Issue Escalation: flag delays and escalate to supervisor or POC.
• Cross-Functional Support: assist planners to fix route issues and admin tasks.

Skills

Technical aptitude

Attention to detail

Communication skills

Multitasking under pressure

Reliability

Tools

McLeod TMS

Microsoft Excel

Microsoft Outlook

MS Teams

RingCentral Softphone

Job description

Logistics Coordinator (Track & Trace)

Keep freight moving, track high-visibility loads, and power end-to-end supply chain success.

Are you a proactive communicator who thrives in a fast-paced environment? We are looking for a Logistics Coordinator to drive real-time freight visibility across our supply chain network. In this role, you’ll take full ownership of end-to-end load tracking, collaborate with dispatchers and planners to resolve bottlenecks, and ensure smooth, on-time deliveries.

Why Join Us?

• Competitive Compensation Package: Includes HMO, performance-based incentives, and statutory benefits.
• Growth & Support: Comprehensive training provided on top-tier TMS platforms (McLeod) and communication tools.
• Dynamic Team Culture: Collaborate with a fast-growing team that values proactiveness, clear communication, and reliable teamwork.

What You Will Do

Load Tracking & System Management

• Real-Time Dashboards: Maintain and continuously update internal load dashboards with live transit data.
• Data Logging: Acknowledge partner notifications immediately and log detailed notes from carriers or drivers into the system.
• Milestone Tracking: Confirm pick-ups and deliveries, manage regular check calls, and secure accurate ETAs directly from drivers and dispatchers.

Documentation & Compliance

• Document Routing: Retrieve and forward Proof of Deliveries (PODs) and critical load files to relevant internal teams.
• Discrepancy Ownership: Resolve rate confirmation discrepancies and retrieve missing paperwork efficiently.
• Data Privacy: Handle sensitive company, carrier, and accounting documentation with strict confidentiality.

Escalation & Team Collaboration

• Issue Escalation: Flag and elevate transit delays or operational bottlenecks immediately to the supervisor or main Point of Contact (POC).
• Cross-Functional Support: Partner closely with logistics planners to fix route issues and assist with daily administrative tasks.

What Success Looks Like

Performance is evaluated weekly based on proactive tracking and high responsiveness:

• Call Volume: Achieve a minimum of 250 call-ins weekly to capture live load data.
• Status Updates: Complete a minimum of 150 stop status updates weekly across systems.
• Availability: Maintain high attentiveness and fast response times across all primary communication channels.

What We Are Looking For

• Technical Aptitude: Experience with computerized logistics software, fast data entry, and handling multi-program workflows.
• Industry Tools: Experience with McLeod TMS, Microsoft 365 (Excel/Outlook), MS Teams, or RingCentral Softphone is highly preferred.
• Core Competencies: Strong attention to detail, exceptional multitasking skills under pressure, and proactive problem-solving abilities.
• Communication: Excellent verbal and written English communication skills for seamless carrier, driver, and client interactions.
• Reliability: Proven track record of consistent attendance, punctuality, and professional commitment.