Logistics Coordinator (Weekend shift)

Lean Solutions Group; Philippines; On-site; PHP 248,000 - 358,000; Full time

Job summary

Lean Solutions Group (LSG) is seeking two Weekend Logistics Coordinators to fortify our network during non-standard hours. Lead critical operations, safeguard supply chain continuity, and resolve high-stakes customer escalations on weekends.

In this role you will monitor shipments using TMS and tracking tools, maintain accurate documentation, and collaborate with weekday teams to ensure seamless handoffs. Strong English communication and autonomous problem-solving are essential.

Qualifications

• 3+ years in logistics coordination or Track & Trace with direct customer contact.
• CSR or high-volume call/chat support experience is a plus.
• Excellent written and spoken English; clear and diplomatic updates.
• Strong problem-solving and ability to work autonomously.
• Hands-on with TMS, tracking tools, and multi-channel comms.
• Meticulous data entry and fraud prevention discipline.

Responsibilities

• Oversee freight tracking and status updates on weekends.
• Resolve high-stakes customer escalations and carrier issues.
• Ensure compliance and verify carriers before releases.
• Log shipment events and hand off details to weekday teams.
• Provide high-volume support to shippers, receivers, and carriers.

Skills

Logistics coordination

Customer service

Communication skills

Problem-solving

Autonomy

Attention to detail

Tools

Transportation Management Systems (TMS)

Trucker Tools

Job description

oin Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth. Schedule: Friday Evening through Sunday (Weekend After-Hours Coverage)

Positions Available: 2

Role Overview

Are you an experienced logistics or customer operations professional ready to lead critical operations when the rest of the industry powers down?

We are seeking two proactive Weekend Logistics Coordinators to serve as the operational backbone of our network during non-standard hours. In this role, you won't just monitor freight—you will safeguard supply chain continuity, resolve high-stakes customer escalations, protect cargo integrity, and keep complex shipments moving seamlessly. If you thrive in fast-paced, autonomous environments, this is your opportunity to step into a high-visibility, decisive role.

Key Responsibilities

• Freight Tracking & Visibility: Monitor active shipments, load movements, and transit updates across internal TMS platforms and external tracking tools (e.g., Trucker Tools). Identify potential delays early and take immediate corrective action.

• Escalation & Account Management: Serve as the primary, high-touch point of contact for priority customer accounts on weekends. Independently resolve complex operational challenges, carrier issues, and urgent customer requests.

• Fraud Prevention & Compliance: Execute strict carrier verification and fraud prevention protocols before releasing pickup numbers or sensitive dispatch details. Validate credentials to safeguard high-value freight.

• Customer & Carrier Support: Efficiently handle high-volume inquiries from shippers, receivers, and motor carriers with a customer-first mindset.

• Operational Handoffs & Documentation: Ensure detailed logging of shipment events, accessorial charges, and communications to deliver seamless shift handoffs with weekday teams.

Qualifications & Requirements

• Experience: 3+ years in logistics coordination, freight brokerage, transportation management, or Track & Trace with direct customer-facing experience.

• Customer Support Background: Previous experience as a BPO Customer Service Representative (CSR) or in a high-volume call/chat support environment is a strong plus.

• Communication Skills: Superior verbal and written English skills, with the ability to communicate complex operational updates clearly and diplomatically under pressure.

• Problem-Solving & Autonomy: Strong critical thinking skills with a proven track record of resolving fast-moving logistical issues independently.

• Technical Proficiency: Hands-on experience with Transportation Management Systems (TMS), tracking tools (such as Trucker Tools), and multi-channel communication tools.

• Attention to Detail: Meticulous approach to data entry, documentation, and fraud prevention protocols.