Dispatcher

Mastercrete Solutions Inc.; Laguna; On-site; PHP 100,000 - 400,000; Full time

Job summary

A logistics company in Laguna, Philippines, seeks a candidate to manage truck dispatch and logistics. Responsibilities include booking trucks, preparing documents, monitoring deliveries, and maintaining strong communication with clients and stakeholders. Ideal candidates will have experience with TMS platforms, excel in multitasking, and possess excellent attention to detail.

Qualifications

• Proven experience with TMS platforms.
• Proficiency in Microsoft Excel and Google Sheets.
• Exceptional attention to detail and organizational skills.
• Strong verbal and written communication skills in English.
• Positive, solution-oriented attitude with the ability to work under pressure.
• Ability to manage multiple tasks and priorities simultaneously.

Responsibilities

• Receive and answer booking of trucks on time.
• Prepare necessary documents for truck dispatch.
• Monitor truck movements and resolve issues or delays.
• Ensure completeness and accuracy of data encoded on trip documents.
• Communicate professionally with clients and stakeholders.

Skills

Experience with TMS platforms

Microsoft Excel proficiency

Attention to detail

Strong communication skills

Positive attitude

Ability to manage multiple tasks

Self-starter

Knowledge of freight regulations

Job description

Responsibilities

• Receiving and answering booking of trucks on time thru email
• Preparation of all necessary documents for the dispatch of trucks
• Ensure completeness and accuracy of data encoded on the trip documents
• Monitoring of truck movements and load status updates, proactively resolving issues or delays
• Track and trace loads in transit, ensuring on-time pickup and delivery
• Provide professional, timely communication with clients, carriers, and internal stakeholders
• Develop and maintain strong carrier relationships, identifying reliable partners for specialized moves
• Maintain accurate data entry and reporting using Excel/spreadsheet tools
• Collaborate with leadership to identify and lead continuous improvement efforts in dispatch and logistics processes
• Demonstrate strong multi-tasking capabilities while managing a high volume of loads
• Briefing of truck personnel on the important things to remember during and after delivery
• Coordinates and provide updates with customer on the status of truck dispatch and arrival
• Encodes all dispatch and trip records thru the identified ERP System
• Provide reports on the daily truck dispatch transactions
• Cascade all important information to all truckers being mandated by Mastercete's Top Management and clients
• Provide proper endorsements to colleagues to ensure that there are no important things that will be overlooked
• Ensure that all documents related to dispatch records are intact and readily available
• Provides full reports to HR Department of any non-compliance of truckers with regard to company rules and regulations
• Conduct trainings to truckers if necessary
• Provide assistance with the trucker during loading and delivery
• Tracking of trucks after exceeding 8 hours on trip from the time it was dispatched to garage

Qualifications

• Proven experience with TMS platforms
• Proficiency in Microsoft Excel and Google Sheets
• Exceptional attention to detail and organizational skills
• Strong verbal and written communication skills in English
• Positive, solution-oriented attitude with the ability to work under pressure and adapt in a dynamic environment
• Ability to manage multiple tasks and priorities simultaneously
• Self-starter who can work both independently and collaboratively with cross-functional teams
• Knowledge of freight regulations, permits, and specialized equipment a strong plus