Level 2 IT Support Engineer - Alabang

TGT Global; Muntinlupa; On-site; PHP 257,000 - 469,000; Full time

Benefits offered by this job

Health & wellbeing

PTOs & rewards

Free meals

Overseas training

Job summary

TGT Global in Alabang is seeking an L2 IT Support Engineer to join our MSP-focused team. You will troubleshoot for clients across AU, UK, NZ, and US while gaining real-world experience in a fast-paced MSP environment.

Ideal candidates have 2+ years in IT support, strong Windows 10/11, O365, and AD skills, plus knowledge of networking and IT ticketing systems. Night shifts available in a vibrant Alabang office.

Qualifications

• 2+ years of proven experience as an IT Support Engineer or in a comparable technical support role.
• 2+ years of hands-on experience supporting Windows 10/11 in a corporate or enterprise environment.
• 2+ years of experience administering Microsoft 365 (O365), including user management and troubleshooting.
• 2+ years of solid Active Directory experience, covering password resets, user account creation, group and access management.
• Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls).
• Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support.
• Practical experience using IT ticketing systems in a fast-paced support environment.
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.

Responsibilities

• Address issues and service requests that relate to all technology, from workstations to networks and vendor-specific hardware/software.
• Additional general administration tasks.
• Proactively monitor system alerts and respond to incidents as needed.
• Document and share knowledge; communicate with customers clearly.

Skills

Windows 10/11 support

Microsoft 365 administration

Active Directory

Networking basics

PC setup & hardware repair

IT ticketing systems

Customer communication

Job description

GET HIRED TODAY, GET CERTIFIED TOMORROW!

Step in, get hands-on training, earn certifications, and watch your tech career soar.

TGT-CODED BENEFITS: Enjoy these Perks!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in Alabang (Day & Night Shift!)

As a L2 IT Support Engineer, work with our MSP Partners:

Work with a supportive team solving tech issues for clients in the AU, UK, NZ, and US. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.

Your Impact Starts Here

Incident Management and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they upscale.

Other key responsibilities

• Documentation and knowledge sharing

• Communication with customers

Ideal Technical Profile

• 2+ years of proven experience as an IT Support Engineer or in a comparable technical support role

• 2+ years of hands-on experience supporting Windows 10/11 in a corporate or enterprise environment

• 2+ years of experience administering Microsoft 365 (O365), including user management and troubleshooting

• 2+ years of solid Active Directory experience, covering password resets, user account creation, group and access management

• Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls)

• Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support

• Practical experience using IT ticketing systems in a fast-paced support environment

• Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users

#WeAreTGT in Alabang: Great Place to Work® Certified™

TGT's Alabang branch is vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you!