Level 1 IT Support Engineer - BGC Night

TGT Global; Taguig; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Night shift differential

HMO from Day 1

24 PTOs

Job summary

TGT GLOBAL is seeking an IT Support Engineer (L1) to tackle tickets in a fast-paced MSP environment based in Bonifacio Global City. You will support US, UK, and NZ clients, focusing on Windows 10/11, MS 365, Active Directory, and network basics.

You will join a team that values clear communication, documentation, and continuous growth as you advance your IT career in a night-shift friendly setting.

Qualifications

• 2+ years of proven experience as an IT Support Engineer or similar role.
• 2+ years of hands-on Windows 10/11 support in a corporate environment.
• 2+ years of Microsoft 365 administration, including user management and troubleshooting.
• 2+ years of Active Directory experience (password resets, account creation, access mgmt).
• Strong working knowledge of basic networking (LAN/WAN, routers, firewalls).
• Experience in PC setup, hardware repairs, migrations, workstation support.
• Practical experience using IT ticketing systems in a fast-paced environment.
• Excellent verbal and written communication, able to explain tech clearly to non-tech users.

Responsibilities

• Monitor alerts and ticket queues; investigate and escalate as needed.
• Triage tickets via phone and email; perform quick fixes with automation.
• Track ticket queue progress and escalate when required.
• Design and maintain service-desk process documentation.
• Provide 1st level support for incidents and service requests.
• Serve as the first point of contact for customer-created tickets.
• Reconcile licenses with Finance Team.
• Accurately complete timesheets.

Skills

Windows 10/11 support

Microsoft 365 administration

Active Directory

Networking basics

PC setup & hardware repairs

IT ticketing systems

Communication skills

Tools

Microsoft 365 Admin

Ticketing system software

Job description

POV: You're tackling IT tickets while the city sleeps. You're enjoying a night commute that feels effortless.

Soon, you'll get certified, sharpen your skills, and build your IT career. Step into an L1 IT Support Engineer role and start your growth journey today.

As an IT Support Engineer, work with our MSP Partners:

Work with a supportive team solving tech issues for clients in the US, UK, and NZ. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.

Ideal Technical Profile

• 2+ years of proven experience as an IT Support Engineer or in a comparable technical support role

• 2+ years of hands-on experience supporting Windows 10/11 in a corporate or enterprise environment

• 2+ years of experience administering Microsoft 365 (O365), including user management and troubleshooting

• 2+ years of solid Active Directory experience, covering password resets, user account creation, group and access management

• Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls)

• Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support

• Practical experience using IT ticketing systems in a fast-paced support environment

• Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users

Your Key Responsibilities

• Monitor alerts ticket queue, investigate and escalation where needed.

• Triage tickets (phone and email), quick fix – they have automation, they have an SDC.

• Monitor support ticket queue progress and elevate as required.

• Design and maintain process documentation for the service desk.

• Provide 1st Level of support for incident and/or service requests.

• Act as the first point of contact to the customer created tickets.

• License reconciliation with Finance Team.

• Accurately completing timesheets.

TGT-CODED BENEFITS: Enjoy ViTAL Perks!

• Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams

• Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Techno Global Academy: Train with Techno Global Academy through career development programs and certifications designed to strengthen your IT skills and accelerate your career growth.

• Rewards & Growth: Enjoy 24 PTOs (with conversion), annual appraisals, employee awards, referral incentives, free daily meals & treats, overseas training opportunities, and a vibrant office culture.

• Location: Work in Bonifacio Global City (Night Shift!)

ABOUT US @ TGT GLOBAL

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment