Level 2 IT Support Engineer - Alabang Night

TGT Global; Muntinlupa; Hybrid; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Night shift pay

Overtime pay

Bonuses

Referral incentives

Free daily meals

HMO from day 1

Life insurance

PTO days

Job summary

TGT Global in Alabang is seeking an experienced L2 IT Support Engineer to join our MSP team. You'll resolve incidents, monitor systems, and support clients in the US, UK, and NZ.

Adept communicator with 3+ years in IT support, you know Active Directory, Microsoft 365, firewalls, and Windows Server. Night shifts offer a quieter environment, with comprehensive benefits and career growth at TGT Global.

Qualifications

• 3+ years in IT support or similar technical support role.
• Proficient with AD, O365, and Windows Server administration.
• Strong communication and problem-solving skills.

Responsibilities

• Incident management and ticket resolutions for workstations, servers, and networks.
• System monitoring and proactive issue identification across IT environments.
• Documentation and knowledge sharing of solutions.

Skills

3+ years IT support experience

Excellent communication

Problem-solving

Tools

Active Directory

Microsoft O365

BrightGauge

ITGlue

AutoTask/ConnectWise

Fortinet Firewalls

Windows Server Administration

Job description

WORK NIGHTS, DRIVE EASY!

Night shifts—plus low-traffic, noise-free streets so your commute feels effortless!

ViTAL Perks Await in #WeAreTGT: Alabang!

• Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams

• Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities

• TGA Global Academy: Train with Techno Global Academy through career development programs and certifications designed to strengthen your IT skills and accelerate your career growth.

• Rewards & Growth: Enjoy 24 PTOs (with conversion), annual appraisals, employee awards, referral incentives, free daily meals & treats, overseas training opportunities, and a vibrant office culture.

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Location: Work in Alabang (Night Shift!)

As an L2 IT Support Engineer, work with our MSP Partners:

Work with a supportive team solving tech issues for clients in the US, UK, and NZ. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.

Technical Profile

• 3+ years of experience as an IT Support Engineer or similar technical support role.

• Proficient in Active Directory,Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.

• Familiarity with IT monitoring tools and incident management systems.

• Excellent written and communication skills, able to explain technical concepts to non-technical users.

• Strong problem-solving and decision-making skills.

Your Impact Starts Here

• Incident Management and Ticket Resolutions: Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks

• System Monitoring: Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

• Documentation and knowledge sharing

• Communication with customers

#WeAreTGT in Alabang: Great Place to Work Certified

As a Great Place to Work certified company with top ratings given by our teams, we make sure our people enjoy more than just a job—we deliver great careers, meaningful rewards, and a genuinely fun experience every step of the way.