Level 1 IT Support Engineer - Eastwood Night

TGT Global; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night shift differential

Overtime pay and bonuses

Referral incentives

Daytime hours free for personal plans

Fewer commute traffic jams

HMO from Day 1 (dependent & dental)

Mental health support

Job summary

Join TGT Global as an IT Support Engineer in Eastwood, Manila. You will resolve incidents for US, UK, and NZ clients within a fast-moving MSP, while contributing to ticket triage, documentation, and first-line support.

Elevate issues, ensure timesheet accuracy, and participate in ongoing process improvement. Ideal candidates bring 2+ years in IT support, strong Windows 10/11, O365 admin, and Active Directory experience, plus solid networking knowledge and excellent communication skills.

Qualifications

• 2+ years of proven experience as an IT Support Engineer or similar technical support role.
• 2+ years of hands-on experience supporting Windows 10/11 in a corporate environment.
• 2+ years of experience administering Microsoft 365 (O365), including user management and troubleshooting.
• 2+ years of solid Active Directory experience, covering password resets, user account creation, group and access management.
• Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls).
• Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support.
• Practical experience using IT ticketing systems in a fast-paced support environment.
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.

Responsibilities

• Monitor alerts ticket queue, investigate and elevate where needed.
• Triage tickets (phone and email), quick fix – they have automation, they have an SDC.
• Monitor support ticket queue progress and elevate as required.
• Design and maintain process documentation for the service desk.
• Provide 1st Level of support for incident and/or service requests.
• Act as the first point of contact to the customer created tickets.
• License reconciliation with Finance Team.
• Accurately completing timesheets.

Skills

IT Support Engineer

Windows 10/11

Microsoft 365 (O365)

Active Directory

Networking basics

PC setup & hardware

IT ticketing systems

Communication skills

Job description

BIG EARNINGS, ZERO TRAFFIC!

Higher earnings with smooth, hassle-free commutes when the city sleeps!

As an IT Support Engineer, work with our MSP Partners:

Work with a supportive team solving tech issues for clients in the US, UK, and NZ. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.

Ideal Technical Profile

• 2+ years of proven experience as an IT Support Engineer or in a comparable technical support role
• 2+ years of hands-on experience supporting Windows 10/11 in a corporate or enterprise environment
• 2+ years of experience administering Microsoft 365 (O365), including user management and troubleshooting
• 2+ years of solid Active Directory experience, covering password resets, user account creation, group and access management
• Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls)
• Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support
• Practical experience using IT ticketing systems in a fast-paced support environment
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users

Your Key Responsibilities

• Monitor alerts ticket queue, investigate and elevate where needed.
• Triage tickets (phone and email), quick fix – they have automation, they have an SDC.
• Monitor support ticket queue progress and elevate as required.
• Design and maintain process documentation for the service desk.
• Provide 1st Level of support for incident and/or service requests.
• Act as the first point of contact to the customer created tickets.
• License reconciliation with Finance Team.
• Accurately completing timesheets.

TGT-CODED BENEFITS: Enjoy ViTAL Perks!

• Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams
• Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities
• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
• Rewards & Growth: 24 PTOs (with conversion), annual appraisals, awards, referral programs, free daily meals & treats, career development, certifications, overseas training, vibrant office culture
• Location: Work in Eastwood (Night Shift!)

ABOUT US @ TGT GLOBAL

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Start your global career today!