Level 2 IT Support Engineer - BGC Day

TGT Global; Taguig; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

HMO Day 1

PTO 24 days

Appraisals & awards

Referral programs

Company events

Daily meals

Career development

Certifications

Overseas training

Office culture

BGC day shift

Job summary

TGT Global is seeking an IT Support Engineer to join our MSP team in the Philippines. You will support clients across AU, US, UK, and NZ, resolving issues on workstations, servers, and networks, while learning in a fast-paced MSP environment.

The role emphasizes strong communication, proactive monitoring, and hands-on troubleshooting across diverse IT systems in a dynamic, globally oriented company.

Qualifications

• More than 3+ years of required experience as an IT Support Engineer or similar technical support role.
• Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
• Familiarity with IT monitoring tools and incident management systems.
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
• Strong problem-solving and decision-making skills.

Responsibilities

• Incident Management and Ticket Resolutions: Address issues and service requests related to all technology across workstations, servers, tablets, printers, phones, networks and software.
• Monitoring and Management of System Alerts: Proactively monitor servers, networks, and applications to address issues before escalation.
• Documentation and knowledge sharing; Communication with customers.

Skills

3+ years experience

Excellent communication

Problem solving

Customer-focused

Education

Tools

Active Directory

Microsoft 365

BrightGauge

ITGlue

AutoTask/ConnectWise

Fortinet Firewalls

Windows Server

Job description

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

ViTAL perks await in #WeAreTGT: BGC

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
• Vibrant City Location: Work in BGC (Day Shift!)

As an IT Support Engineer, work with our MSP Partners:

Work with a supportive team solving tech issues for clients in the AU, US, UK, and NZ. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.

Ideal Technical Profile

• More than 3+ years of required experience as an IT Support Engineer or similar technical support role
• Expertise inActive Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
• Familiarity with IT monitoring tools and incident management systems.
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
• Strong problem-solving and decision-making skills.

Your Impact Starts Here

Incident Management and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalated.

Other key responsibilities

• Documentation and knowledge sharing
• Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment.