Learning Programs Coordinator (Hybrid/Remote)

New Energy Nexus; Bacolod; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Paid holidays

Job summary

New Energy Nexus in the Philippines is seeking a Junior Program Associate to support the New Energy Academy’s training programs. You will manage learner coordination, deliver logistics support, and ensure smooth online and in-person learning experiences for diverse cohorts.

You will serve as the primary point of contact for learners, coordinate with instructors and partners, and handle LMS access, registrations, and payments while maintaining accurate records.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• High level of patience and empathy.
• Attention to detail and ability to meet deadlines.
• Strong organizational and coordination skills, and ability to manage multiple cohorts, schedules and tasks simultaneously.
• Good written and verbal communication.
• Fluent in Cebuano, Tagalog and English.
• Proficient in common productivity and collaboration tools such as Google Workspace / Microsoft office, Zoom, Google Meet, Messenger, or similar tools.
• Willing to support occasional in-person activities and events as part of a hybrid work arrangement.
• Able to work independently while collaborating effectively with different program teams.
• Base location is either in Visayas or Mindanao.

Responsibilities

• Manage learner coordination throughout the training lifecycle, from registration and onboarding through course completion and offboarding.
• Serve as the primary point of contact for learners across online and offline training programs.
• Provide first-level administrative and technical support for learners, including course access, LMS navigation, registration, and common platform-related concerns, and elevate issues when needed.
• Respond to learner inquiries promptly and professionally via multiple communication channels (email, phone, chat).
• Assist learners with program registration, course selection, and technical platform navigation.
• Identify potential barriers to learner participation or completion and coordinate appropriate support.
• Support and host online and in-person training sessions, including participant coordination, attendance, technical setup, session announcements, and coordination with instructors.
• Provide logistical and learner coordination support during Hands-on Practical Training, including attendance, learner requirements, safety/PPE compliance, materials, and coordination with the training partner and instructor.
• Record and monitor learner payments and payment status, coordinate payment-related follow-ups, and maintain accurate payment records.
• Assist in developing and updating training program documentation.
• Support partner engagement activities, including coordination with existing and prospective training partners, scheduling, onboarding documentation, and follow‑up.
• Support NEA marketing and outreach activities, including lead coordination, webinars, workshops, and other public events.
• The position will be full time and mostly virtual with occasional domestic travel for physical events.

Skills

Patience

Attention to detail

Organizational skills

Communication skills

Fluent in Cebuano, Tagalog and English

Education

Bachelor's degree or equivalent relevant experience

Tools

Google Workspace

Microsoft Office

Zoom

Google Meet

Messenger

Job description

New Energy Nexus in the Philippines is seeking a Junior Program Associate to support the New Energy Academy’s training programs. You will manage learner coordination, deliver logistics support, and ensure smooth online and in-person learning experiences for diverse cohorts.

You will serve as the primary point of contact for learners, coordinate with instructors and partners, and handle LMS access, registrations, and payments while maintaining accurate records.